For customers based in the UK Standard shipping has an estimated delivery of 2-5 workings days
You can upgrade to a faster shipping method by selecting it from the drop down menu at checkout.
For next day, special delivery-UK ONLY (guaranteed by 1pm Mon-Sat) Your order must be placed by 1pm. Any orders placed after 1pm will be shipped the following working day.
For customers based overseas, delivery time scales vary widely depending on your location, but you can expect to receive your items within 7-10 working days of placing your order. Please be aware that this may take longer during the holiday periods.
All international deliveries are tracked and we will provide you with your tracking number once your items have been dispatched.
When you place an order, we will estimate shipping and delivery dates for you based on your location, the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new and unused items within 14 days of delivery for a full refund. Return shipping costs is the customers responsibility, unless the return is a result of our error (you received an incorrect or defective item, etc.).
Earrings cannot be returned for hygiene reasons
Please be aware, some of our items come with a protective plastic layer. Returns will not be accepted where the protective plastic has been removed from shoe soles or bag handles, or where full packaging is not intact.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.